Franklin Woods Community Hospital | News Article

Tuesday, March 7, 2017

Toasting success! Franklin Woods again named among "100 Top Hospitals" in the nation by Truven

Franklin Woods VP/CEO Lindy White and team members raise a glass to celebrate their recognition as a Truven '100 Top Hospitals' selection.


The celebration included words of congratulations from various Franklin Woods leaders, including (from left) Rob Adams, associate administrator; Joshua McFall, CFO; Dr. Grover May, president of the medical staff; and Trish Baise, CNO.JOHNSON CITY, Tenn. – Team members at Franklin Woods were celebrating on Monday when they learned that, for the second year in a row, the hospital has been named one of the nation’s “100 Top Hospitals” by Truven Health Analytics.

The honor recognizes Franklin Woods for meeting the highest national standards in 11 key areas, including patient care, operational efficiency and financial stability.

Hospital VP/CEO Lindy White brought in a roomful of team members for the surprise announcement that the hospital had earned the honor for a second straight year. To celebrate, hospital leadership set up mimosas (non-alcoholic!) and pastries, and White raised a toast to the team for their hard work.

“This is such a tremendous accomplishment," she said. "And while it's always nice to be recognized, this is driven by our team members, our medical staff and our volunteers being committed to great patient care. You’re always trying to do the right thing for our patients. I am so proud of you for that.”

Click here for a few more photos of the celebration.

Truven, a leading provider of data-driven analytics and solutions to improve the cost and quality of healthcare, has conducted the annual study since 1993. To compile the “100 Top Hospitals” list, Truven uses a national scorecard of 11 key measures to identify hospitals and leadership teams that provide the highest level of value to their communities. Hospitals do not apply for this recognition and winners do not pay to promote the honor.

The list of 100 hospitals was divided into five categories, based on hospital size and whether it is a teaching hospital. Franklin Woods was among the 20 selections in the “Small Community Hospital” category out of 846 hospitals.

Making the list indicates that hospitals deliver effective care at a reasonable cost, have systems in place that safeguard patients from medical errors, provide evidence-based treatments and produce superior outcomes. Measurable areas include readmission rate, length of stay, mortality rate, patient throughput in the emergency department, cost per patient, and patient satisfaction.

“This recognition tells us that Franklin Woods Community Hospital is a world-class facility,” said Dr. Grover May, president of the Franklin Woods medical staff. “But we never want to rest on our laurels. Our people are always working to improve. I love the passion I see in this room.”

Various members of the Franklin Woods leadership team commended the team members on their hard work. Dr. Morris Seligman, executive vice president and chief medical officer for Mountain States, also toasted the achievement, telling the group, “It all boils down to taking care of patients. That’s what it’s all about. The recognition is nice, but it’s what’s behind it that is so important.”

Trish Baise, Franklin Woods’ chief nursing officer and associate administrator, said because Truven’s methodology is so comprehensive, recognition from the organization is a solid measure of a hospital’s ongoing, consistent performance.

“It’s a comprehensive look at how we perform across the board in our delivery of care to the community,” Baise said. “And it’s not just one snapshot but instead it measures what our team has done over several years, so it speaks to the culture of quality we’ve developed here.”

To conduct the “100 Top Hospitals” study, Truven Health researchers evaluated more than 2,700 short-term, acute-care, nonfederal hospitals. Researchers use risk-adjusted methodologies to analyze public information — Medicare cost reports, Medicare Provider Analysis and Review (MEDPAR) data, and core measures and patient satisfaction data from the CMS Hospital Compare reports.

More information on this study and other 100 Top Hospitals research is available at