Johnston Memorial Hospital | News Article

Monday, May 8, 2017

As JMH director of facilities, Nathan Osborne has opportunity to impact everyone

Nathan Osborne

The annual Servant’s Heart Award, Mountain States’ highest honor, recognizes those among our team members – from frontline to leadership, volunteers and physicians – who display the heart of a servant by following Mountain States’ philosophy of patient-centered care and by going above and beyond the normal call of duty to help others, both at work and in the community.


ABINGDON, Va. – Nathan Osborne is someone who goes out of his way to help others – both at his job and outside work.

The director of facilities at Johnston Memorial Hospital. He’s served there for six years. Facilities management involves a lot of essential responsibilities within our hospitals, from keeping the heat and air going and getting the temperature right, to shoveling snow off the sidewalks, and a lot of things in between. And you’ll find Nathan doing them all.

Click here to see a video about Nathan.

When bad weather is coming, he sends out a warning to all team members. If it snows, he leads the crew in clearing the sidewalks and parking areas. He’s known for his willingness to help, which means team members regularly come to him with projects that require extra work, and he always says yes. He is considered a valuable resource who can be counted on to go the extra mile. You’ll also find him going out of his way to assist patients to and from their physician practices in the medical office building at Johnston Memorial Hospital.

Through his efforts, he truly does make an impact on patients and their families as well as his co-workers, which epitomizes Mountain States’ philosophy is that all team members are caregivers.

Johnston Memorial’s beautiful facility is a constant testament to his work ethic. Nathan’s efforts directly impact patient care through the ability to serve patients in a well-maintained and functional environment. His leadership has won the facility numerous recognitions and prestigious awards, yet he remains humble and resourceful, constantly focused on ways to do the best work in the most efficient manner. 

Outside of work, he served as Scoutmaster for local Boy Scout Troop 76 for 11 years, and he and a former scout created a walking trail outside the parking area at Johnston Memorial that is used regularly by team members and patients alike. Every Friday night in the fall, he volunteers his time hauling and setting up band equipment for the Patrick Henry High School Band. He loads all equipment onto their band trailer, drives it to various schools and concerts in the region, and assists in setting up for the halftime shows and competitions.