Norton Community Hospital | News Article

Monday, May 8, 2017

From C-suite to front line, Mitch Kennedy ready to serve patients and team members

Mitch Kennedy

The annual Servant’s Heart Award, Mountain States’ highest honor, recognizes those among our team members – from frontline to leadership, volunteers and physicians – who display the heart of a servant by following Mountain States’ philosophy of patient-centered care and by going above and beyond the normal call of duty to help others, both at work and in the community.


NORTON, Va. – Mitch Kennedy, a 2017 Servant’s Heart Award winner in the leadership category, is chief nursing officer at Norton Community Hospital. He made his way up to his current position through hard work, and he hasn’t forgotten what it’s like on the front lines.

In fact, he doesn’t hesitate to jump right back into patient care alongside his team when needed. Mitch may be a “suit” now in the hospital’s C-suite, but you’ll often find him scrubbed into a case in the operating room or helping in the Family Birth Center with a C-section.

Click here to see a video about Mitch.

After serving in the Army, Mitch started work at Norton Community Hospital as a surgical tech in 1993. Since then, he’s worked in the OR, as director for surgical services and then perioperative services director for all Virginia facilities within Mountain States, and along the way he also went back to school to earn his nursing degree, enabling him to land the Norton CNO position. He has made a positive impact in each role.

Mitch’s tenure as the director in the Norton perioperative department was very successful. The department had experienced turnover in the leadership role and Mitch brought a healing focus to the relationships among the team in the department. Much of his success was due to being a great communicator, sharing knowledge and information very transparently with the team.

Mitch is known for his gift for developing relationships, his passion for surgery, and especially his strong commitment to doing what is best for the patient. He never stops looking for ways to elevate the patient experience, and he encourages his team to do the same. During the past year, Mitch’s team has made great strides in improving the patient experience, as evidenced by improved patient satisfaction scores at the hospital.