News Article

Tuesday, May 16, 2017

Mountain States’ Leadership Academy is now offering ‘Crucial Accountability’

In addition to the ever-popular “Crucial Conversations” class, taught through the Leadership Academy, we are pleased to bring you “Crucial Accountability.” This new class builds on the skills taught in “Crucial Conversations,” teaching a step-by-step process and new skills to enhance accountability, improve performance and ensure execution.

This two-day course teaches a straightforward, step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency, and reducing resentment. It uses video, group discussions, skill practice and real-life application to make the course both entertaining and engaging.

“Crucial Accountability” provides a methodology for effectively holding others accountable that’s based on more than 25 years of research.

Hold anyone accountable – You can do this no matter the person’s power, position, or temperament.

Master performance discussions – Get positive results and maintain good relationships.

Motivate others without using powerClearly and concisely explain specific, natural consequences, and permanently resolve problems.

Manage projects without taking over – Creatively help others avoid excuses, keep projects on track and resolve performance barriers.

Move to action – Agree on a plan, follow up, engage in good reporting practices, and manage new expectations.


The Leadership Academy has this class scheduled for May 22-23 in Johnson City at Market Street Centre in the Appalachian Room. If you are interested in attending, please note there is a $250 cost for materials. Sign up today in TEDS! 

For additional information or to request additional training opportunities from the Leadership Academy, please email