Woodridge Hospital | News Article

Friday, December 29, 2017

Woodridge wins national recognition three years in a row for excellence in patient experiences

Woodridge is one of five hospitals in Tennessee to receive the Guardian of Excellence for patient experience from Press Ganey, and the only one in the region. JOHNSON CITY, Tenn. – For the third year in a row, Woodridge Hospital has earned a Guardian of Excellence Award from Press Ganey – a national organization – for excellence in patient experiences.

All patients that leave Woodridge receive a survey from Press Ganey, asking them about their experience. Patients are asked to rate everything from nursing care to the discharge process. Here’s what some patients stated in their surveys:

One patient at Woodridge called the inpatient behavioral health hospital “a miracle.” The patient stated that “Woodridge has been a miracle. This is a great place to come to for help and everyone you come in contact with really cares about your wellbeing. Thank you for helping me get back to a healthy place in my life.”

Another patient wrote, "From the time I arrived by the police to the time I left, the care and attention I received from the doctors was excellent. Let me say, due to the amazing care that the staff provided, it turned my nightmare into a positive outlook on life.”

Experiences just like those are how Woodridge – Mountain States’ inpatient behavioral health facility – earned the national award, which recognizes organizations that reached an overall patient satisfaction score of 95 percent or better for the past year. 

Woodridge is one of five hospitals in Tennessee to receive the Guardian of Excellence for patient experience, and the only one in the region. 

“This is why we come to work each day – to help our patients, and to know that they’re having a positive experience while receiving care speaks volumes about Woodridge,” said Lindy White, chief executive officer of Woodridge Hospital and Franklin Woods Community Hospital & senior leader of Overmountain Recovery.

To receive the Guardian of Excellence Award, a facility must perform in the top 95th percentile in the country. Woodridge has done this three years consecutively, and is typically scored in the 98th-99th percentile.

“Our team works so hard to ensure patients at Woodridge have the best experience possible,” said Trish Baise, chief nursing officer of Woodridge and Franklin Woods Community Hospital. “It is such an honor to be recognized nationally for our dedication to our patients.”