2012 Briefs Archive

Wednesday, December 19, 2012

Medical Library at JCMC has new books available

 The MSHA Medical Library has several new books. Anyone who is interested in accessing these publications can visit the library, located on the first floor of the Johnson City Medical Center next to the Children’s Emergency Room entrance.

 Book collections include resources for medical, nursing, administration, and consumer health information needs. There are also small audio-visual and printed journal collections.

 For more information, call the medical librarian, Debbie Boone, at the Learning Resources Center at 431-1691, or click here to view the web page on the intranet.

New books and their call numbers are listed below:

  • ACCSAP Adult Clinical Cardiology Self-Assessment Program; WG 18.2.O437 2012 V 1-8
  • Andreoli and Carpenter’s Cecil Essentials of Medicine, 8th edition; WB 115 A559 2010
  • Atlas of Pathophysiology, 3rd edition; QZ 17 A880398 2010
  • Everyone’s Guide to Cancer Therapy; QZ 201 K75 2008
  • Feigenbaum’s Echocardiography, 7th edition and CD; WG 141.5 E2 A739f 2010
  • Henry’s Clinical Diagnosis and Management by Laboratory Methods, 22nd edition; QY 25 H521 2011 
  • Human Molecular Genetics, 4th edition; QU 470 S894h 2011
  • The Medical Professional’s Handbook; W 21 .R634m 2011
  • Medication Errors 2nd ed.; QZ 42 M489 2007

 The library is open Monday through Friday from 7:30 a.m. to 4:30 p.m.

Wednesday, December 12, 2012

MSHA's Herbert retires as VP of Marketing

 Ed Herbert, MSHA vice president of Communications and Marketing, retired Dec. 21. Ed and his wife, Teresa Shortt-Herbert, will travel and spend more time caring for their parents.

 Herbert has been one of the most recognizable voices and faces for MSHA over the last decade. He came to MSHA in 1999 with one goal being to develop the company brand which has since become our mission statement: “MSHA is committed to bringing loving care to health care.” During his tenure as VP for marketing, the department won dozens of awards both regionally and nationally.

 Herbert received MSHA’s most prestigious honor, a Servant’s Heart Award, in 2010. He has been actively involved in numerous good causes, often serving as chairman, including the United Way, Kiwanis Club, Ronald McDonald House, JDRF, March of Dimes, American Heart Association and the American Cancer Society.

 A community reception was held at The Millennium Centre in Johnson City on Dec. 4 that included the reading of a proclamation by State Sen. Rusty Crowe honoring Herbert. Click here to see photos from the reception.

Monday, December 3, 2012

VOS offering Lean certification classes

 Mountain States Health Alliance’s Value Optimization System (VOS) is offering additional sessions of Green Certification in Lean Awareness through May 2013. You may register through TEDS by entering keyword Green Certification.

 Simpler Consulting is offering this half-day accredited Lean certification course in which participants gain a basic understanding of the origins or Lean, key contributors to the formulation of Lean methodology, Lean Principles including value and demand, recognizing and removing waste in your workplace, and A3 thinking. The post-training activity consists of an exam and participation in one Rapid Improvement Event (RIE).

 Green certification is the first level of Lean Certification and is recommended for all team members. Additional levels of certification are: Bronze (Daily problem solving), Silver (Cell design and improvement), Gold (Value Stream Improvement) and Platinum (Enterprise Improvement) and are comprised of both classroom and various activities in the Gemba.

 Team members who successfully complete the Lean certification will be awarded a certificate from the University of Iowa stating they have achieved the relevant Lean Competency level.

 If you would like to know more about the Value Optimization System (VOS), please visit our SharePoint site Value Optimization System or feel free to contact Anita Gross by calling 302-3370.

Group picture of first MSHA VOS team members to become Green Certified:
First row (left to right): Barry Schnabel, Katie Crowder, Zilipah Dennison, Dawn Dinsmore, Jillian Anderson, David Alligood. Second row: Larry Armstrong (Simpler Sensei), Tom Tull, James Teixeira, Sierra Mitchell, Kelly Lane, Lisa Houghton. Third row: Andrew Wampler, Kevin Morrison, Brent Cummings, Whitney Oliver, Cristian Martin, Anita Gross, Judy Colley, Tim Trent


Friday, November 16, 2012

JCMC Regional Cancer Center in need of hats, scarves, blankets for patients

 The Regional Cancer Center at Johnson City Medical Center is in need of knitted caps, toboggans, scarves, lap blankets and prayer shawls for patients. For more information about donating, contact Karen Hampton at 423-232-6904.


Tuesday, November 13, 2012

Everyone's a winner if they save for retirement (but here are two of the biggest winners)

 More than 200 MSHA team members weren’t afraid to save for retirement , and two of them got some immediate benefits. Kendra Jones, financial analyst for BRMMC, and Kathryn Kiser, surgical technician at JMH, were the winners of the “Don’t Be Afraid to Save for Retirement” Contest. They each received a $100 Visa gift card and four hours of PTO.

 The contest was sponsored by Lincoln Financial Group and MSHA Human Resources, and was meant to encourage team members to set aside money from each paycheck toward their retirement accounts. Anyone who set up a retirement account was entered in the contest.

 “We had more than 200 people enroll who had nothing coming out of their checks for retirement,” said Taft Simmons, MSHA corporate director for retirement plans. “Either weren’t thinking about it or maybe they knew they should be doing it but just hadn’t done so. All of them truly are winners because by doing this they are helping their own future.”

 For more information on Lincoln Financial Group retirement services, contact Mickey Byrd at Mickey.Byrd@LFG.com or Lisa Franklin at Lisa.Franklin@LFG.com, or call them at 423-431-1615.

  That's Kendra Jones with Taft on the left, and Kathryn Kiser with Taft on the right.

Monday, November 12, 2012

HealthPlus at JCMC announces new hours

 HealthPlus & Pharmacy has changed its operating hours to better serve patients and team members. The store will be open Monday through Friday from 9 a.m. to 7 p.m., and Saturday from 9 a.m. to 3 p.m.

 The HealthPlus & Pharmacy store location at Johnson City Medical Center includes an outpatient pharmacy, which provides convenient on-site access to over-the-counter and prescription medications. There’s also a variety of clinician-recommended patient care and recovery products.

 The store is located in the main lobby adjacent to the gift shop. For more information, call 423-431-2140.

Monday, November 12, 2012

Parents' Time-Out Dec. 11: Free child care for MSHA team members

 Parents, are you feeling out of sorts? Feeling kind of frazzled? Grumpy? Do you need a timeout?

 The staff of HospiTOTS and the Children’s Center is offering parents the chance to leave the kids with them (at no charge) and take a couple of hours to go shopping or out to eat. This year’s Parents’ Time-Out will be on Tuesday, Dec. 11, from 6:30-9 p.m. Parents’ Time-Out is available for children ages 6 weeks to 12 years old at HospiTOTS and children ages 6 weeks to 5 years old at The Children’s Center of Sycamore Shoals. Fun activities and a snack will be provided.

 Parents’ Time-Out is available for all team members’ children whether or not they currently attend HospiTOTS or the Children’s Center. A reservation is required by calling Laurie at HospiTOTS (431-6971) or Cindy at The Children’s Center (542-4310). The deadline for making reservations is 5 p.m. on Monday, Dec. 10.

 HospiTOTS is located at 1719 W. Market St., Johnson City, near the intersection of West Market Street and State of Franklin Road, next to Long John Silver's. The Children's Center is located in Elizabethton at 408 Bemberg Road in the Shoals Center behind Elizabethton High School.

Tuesday, November 6, 2012

19th annual Pulmonary Critical Care Symposium set for Nov. 15-16

 KINGSPORT, Tenn. – The Center for Pulmonary Medicine at JCMC will present the 19th annual Pulmonary Critical Care Health Symposium on Nov. 15-16 at the MeadowView Conference Resort & Convention Center.

 This educational event is a two-day symposium for physicians, respiratory therapists, nurses, sleep technologists, students and other allied health professionals. The program continually receives high marks from participants.

 Participants may attend one or both days, and registration is also open to those who do not work for MSHA. MSHA team members are encouraged to see if sponsorship is available from their department’s education budget.

 Questions about the event can be directed to Diana Qualls at 423-431-6705.

  For more information or to register, click here.

Tuesday, November 6, 2012

HR4U offers even better access to Human Resources info

 Access to Human Resources-related information just got easier. Take the success of the Benefits Hotline, add in wider expertise and you get HR4U, a service center approach to answering all of your HR-related questions.

 Anyone at any level can call 423-431-HR4U (4748) for a centralized location in finding answers to applicable policy, benefits, Fit4Life and a variety of other subjects.

 For online or after-hours questions, email HR4U@msha.com.

Tuesday, November 6, 2012

St. Jude fundraiser walk set for Nov. 17 in Kingsport

 KINGSPORT, Tenn. – The “St. Jude Give thanks. Walk” fundraiser event will be held Saturday, Nov. 17, at the Kingsport Town Center (formerly Fort Henry Mall) with registration starting at 7 a.m. at the Picadilly entrance.

 Supporters in 90 communities across the country will participate in the family-friendly event, which helps raise funds to support the children of St. Jude Children's Research Hospital, of which Niswonger Children’s Hospital is an affiliate.

 Sign up at givethankswalk.org, or call Jessami Jacobson at 615-320-3733.

Friday, November 2, 2012

MSHA Pre-Visit Coordination team recognized for efforts

 The MSHA Pre-Visit Coordination team has been recognized at the annual user group meeting for SCI Solutions as the “Most Innovative Adopter” of SCI’s scheduling solutions platform. This is quite an honor as SCI has almost 500 hospital-based clients utilizing its scheduling system.

 Genny Webb, Shana Tate and the team have found new ways to effectively use the SCI platform. And because we’ve expanded deployment of the physician portal, order facilitator and consumer portal, we’ve seen a big increase in the monthly volume of patients scheduled at partnered physician groups. In August of 2011 we had 1,650 patients scheduled via the portal; in August of 2012 our volume increased to 3,256 patients scheduled through the portal.

 Please join me in congratulating the team on this very well-deserved recognition!

Lynn Musselwhite
MSHA vice president for revenue cycle

Friday, November 2, 2012

Puckett joins MedWorks Occupational Medicine

 KINGSPORT, Tenn. – Dr. Terry Lee Puckett, occupational medicine specialist, has joined MedWorks Occupational Medicine.
Puckett received his medical degree from The College of Medicine, The University of Tennessee, Memphis, and an MPH degree from Tulane University, New Orleans. He is licensed to practice in both Tennessee and Virginia.

 He has more than 25 years of clinical practice experience and most recently served as the medical director of occupational health services at the VA Medical Center in Mountain Home, Tenn.
Puckett is board-certified with the American Board of Preventive Medicine and is certified as a medical review officer and an independent medical examiner.

 He will practice at MedWorks Occupational Medicine in the Kingsport office at 1101 E. Stone Drive, Suite 2, Kingsport, TN 37660, and the Abingdon office at 603 Campus Drive, Suite 100, Abingdon, VA 24210. For more information call 423-857-5555 (Kingsport) or 276-628-1654 (Abingdon).

Thursday, November 1, 2012

MSHA receives eight awards for marketing and public relations

 JOHNSON CITY, Tenn. – The Mountain States Health Alliance communications and marketing department received eight awards from the Tennessee Society for Healthcare Marketing and Public Relations (TSHMPR) during the society’s annual meeting this week.

 MSHA received five Prism awards and three Citations of Excellence for advertising and communications campaigns that have been produced in the past year, including one entry that was named Best of Show.

 The five Prism awards were: Falling Commercial, Foundation Radiation Oncology Booklet, Spirit Gala Invitation, Starr the Pig Animation, and Norton Community Hospital Physician Recruitment Video. Falling Commercial was named Best of Show. The three Citations of Excellence were Gurney Commercial, One Size Does Not Fit All Campaign, and Mountain Star.

 Ed Herbert, MSHA’s vice president of communications and marketing, was honored with the society’s Lamar Jackson Distinguished Service Award. The award is presented to a TSHMPR member who has made significant contributions to the society over a sustained period of time.

Thursday, November 1, 2012

Do you know someone with a true servant's heart?

Patient-Centered Care is now accepting nominations for the next round of Servant's Heart recipients. If you know someone who exemplifies MSHA's commitment to patient-centered care and has been a team member for at least five years, then take the time to nominate them. You can nominate a front-line team member, a leader, a physician or volunteer.

 You can also look at a list of the past winners and see their stories told on video.

 Servant's Heart is the most prestigious award MSHA presents. Take a few minutes to think about some of the people around you who might be deserving, then look over the nomination form (it's quick and easy) and nominate someone who deserves to be recognized as a true servant of others.


Wednesday, October 31, 2012

Pet therapy training classes to start Nov. 6 at PetSmart

 JOHNSON CITY, Tenn. – Mountain States Health Alliance in partnership with PetSmart will provide pet therapy training classes starting Tuesday, Nov. 6, at 6 p.m. at PetSmart. Classes will meet weekly for six weeks.

 These classes focus on the skills needed to safely visit in hospitals and nursing homes with your dog. Therapy Dogs International certification is also required by MSHA in order to volunteer as a pet therapy team, and testing will be available. Dogs must be at least 1 year old to test and a current vaccination record is required.

 The class fee is $109 and registration is required to attend.

 PetSmart in Johnson City is located at 3211 Peoples St., in the Johnson City Crossing shopping plaza.

 For more information, contact J. Van Cooper at 423-431-6681 or CooperJV@msha.com, or Fran Hutchins at 423-282-5568.

Tuesday, October 30, 2012

Flu vaccine deadline nearing; don't wait until the last minute

 With four weeks to go until the mandatory completion date of Dec. 5, systemwide we are currently at an administration rate of 66 percent. Do not wait until the last minute! Also, do not forget the mandatory educational CBL assigned to you in TEDS.

 If you’ve received your vaccine from another location, please provide Team Member Health with your documentation so that can be put in TEDS and list you as compliant.

 Exemption forms must be completed, with documentation attached, and turned in to Team Member Health no later than Nov. 23. No exceptions to this deadline will be provided. Committee review will happen the following week and if you are granted an exemption, you will be notified by Dec. 3. 

 The Influenza Vaccine link from the intranet provides additional resources and information, plus a vaccination schedule, and your local Team Member Health and Infection Prevention Coordinators are available to answer any questions for you.

Monday, October 29, 2012

Quality Awards PI project deadline approaching; submit your project now!

 It’s time you got what you deserve – cash, prizes, trophies, recognition and a very nice dinner! It’s time for the 10th Annual MSHA Quality Awards where we celebrate, recognize and reward YOU and the improvements you have implemented. The deadline for submitting your project is midnight, Nov. 2, so you still have time!

 Projects can be clinical or non-clinical in nature. They can be submitted individually or as a group. People can submit as many projects as they like, and can resubmit projects that have been submitted before. Previously submitted projects that received a Level IV or above can resubmit as a Hold the Gains project – we would love to see how you have maintained or even exceeded your original improvement. Also be sure to request and make a storyboard. It’s another great way to tell your story, to share inside and outside the system, and gives you and your team an opportunity to win the storyboard competition.

 To get started on the submission process, go to Quality and Patient Safety Department page on the MSHA intranet by clicking here. If you’re not sure whether you have an appropriate project to enter, or if you have any other questions, contact the Quality Department at QualityDepartment@msha.com.

 Get the recognition you deserve! Start your project entry today!
Special note: To those who have submitted your projects already, especially those who entered early, please be sure to update your entry with the latest results. Even if you have already submitted your project, you can still update your entry until the Nov. 2 deadline. THANK YOU for your submission!

Tamera A Parsons
VP, Quality & Patient Safety
Office 423-302-3301; cell 423-794-7969

Monday, October 29, 2012

Be sure to check out your personalized MSHA compensation/benefits statement online

 Mountain States Health Alliance has engaged Stanley Benefits to provide you with access to OnePointHR, an online system that gives you a complete, personalized overview of your compensation and details of your benefits.

 These statements were first available online last spring with information as of Jan. 1, 2012. The statements have now been updated with compensation and benefit information effective July 1, 2012.

 If you do not have your sign-on from benecom@stanleybenefits.com, simply log onto OnePointHR, enter your MSHA email address as your sign-on and then click “forgot password.” You will then receive an email to reset your password.

 Please take the time to read carefully the information contained in your personalized statement. You may wish to share this information with your family as it also provides significant information to them as well. These statements will be updated quarterly to keep the information as currently as possible. I hope you find this statement to be a valuable resource as well as an illustration of the truly outstanding benefit package that Mountain States Health Alliance provides.

 Should you have any questions about your statement or any of your other benefits, please do not hesitate to contact our Benefits Hotline at 423-431-BENS (2367) or email benefits@msha.com.

BJ Gallatin
Director, Benefits, MSHA

Sunday, October 28, 2012

Reminder on MSHA holiday decorations policy

MSHA team members,

 The holiday season is fast approaching, which means it is time to be thankful for everything we have been blessed with throughout the year, as well as remember those who are less fortunate. It is also time to review the MSHA policy on “Holiday Decorations” so we do not put ourselves or our patients and visitors in any unnecessary danger, as well as ensure adherence to the standards set forth by our regulating/accrediting bodies. The official policy for “Holiday Decorations” is posted on Policy and Procedure, Policy EOC-300-031.

 As a reminder, the actions and items from the policy listed below, and found online, are prohibited by our external regulating/accrediting organizations. Certain items such as hay are not listed, but are also included as are other non-flame retardant items not specifically listed.

 If you have any questions about these actions or types of materials or are planning a holiday party, please notify the Safety and Emergency Management Department so we can verify that what you are planning is not putting your fellow team members or our patients and their families in any immediate danger.

 Every team member is responsible for ensuring we “bring loving care to health care” in the safest environment possible. Thank you.

 A. Holiday decorations that do not comply with local, state, and national fire codes are prohibited.

 A. Decorations cannot be hung from sprinkler heads or ceiling tiles. 

 B. Decorations cannot be attached or hung from fire doors or frames. 

 C. Decorations cannot block or hinder visibility of exit signs. 

  D. No spray snow or other similar materials can be used for decorating doors or windows. 

  E. All decorations must be flame retardant.
 1. Combustible decorations cannot be used in healthcare facilities.

 F. Decorations must be fastened so as not to damage facility walls and doors. The use of tape on painted or papered surfaces is prohibited.

 G. Electric or battery-powered decorations are not permitted except as allowed in section H.
 1. All decorations must be unplugged when department is closed.

 H. Battery-powered decorations are allowed as long as they do not cause additional hazards: obstruction of hallways, tripping, etc. 

 I. During December holidays:
1. Flame-retardant artificial trees with UL approved lights may be displayed in the following locations:
 a. Main Lobby
 b. Secondary lobbies and entrances, as approved by the facility Safety Officer or appropriate representative from Engineering Services
 c. Cafeteria
 d. Selected areas/rooms, as determined by the facility Safety Officer or appropriate representative from Engineering Services
 2. Live trees or other such decorations are not permitted.
 3. Trees cannot block or reduce the corridors {must maintain eight (8) feet clearance in corridors at all times}.
 4. Decorations must be removed by the end of the first week in January.


Rob Adams
Corporate Director Safety, Security, Emergency Management, MSHA 
Office: 423-431-7747
Cell: 423-741-4732

Saturday, October 20, 2012

Check out 'Great Place to Work' video

 Some of you have seen the video HR did with some of your team members from across MSHA that we’ll submit this spring in the “Great Place to Work” video contest. If you would like to see the video you can go to the HR home page and click on the “Take One” icon about halfway down the page, or click here.Thanks,

 Jamie Parsons, MSHA VP of Human Resources

Thursday, October 18, 2012

You can win extra PTO, gift card in the 'Don't Be Afraid to Save for Retirement Contest'

The Lincoln Financial Group and MSHA Human Resources are in Week 2 of the “Don’t Be Afraid to Save For Retirement” Contest. More than 75 team members have already entered. You could win four hours of PTO and a $100 Visa gift card. 

How to enter:
 1. Everyone who starts contributing to their 401k/403b for the first time will receive four entries into the drawing.
 2. Anyone who has stopped their contribution prior to Sept. 1, 2012, and restarts their contribution will receive two entries
 3. Anyone who increases their contribution will receive one entry
 4. Anyone who moves PTO time to their 401k receives one entry

 There will be one prize awarded for Virginia team members and one for Tennessee team members. The drawing will be held on Halloween Day, Oct. 31.

 You can enter the contest any of the following ways:
 1. Contact Mickey Byrd or Lisa Franklin by phone at 423-431-1615.
 2. Email Mickey.Byrd@LFG.com and Lisa.Franklin@LFG.com.
 3. Complete a quick enrollment form and fax to 423-431-1600.
 4. Log in to www.lincolnfinancial.com.
 5. Call 1-800-234-3500 Monday -Friday between 8 a.m. and 7 p.m.
 6. PTO transfer form available on the MSHA intranet.

 You may qualify only one time during the contest, and Taft Simmons will make final determination of prizes and eligibility.

Wednesday, October 17, 2012

Training Center's 2013 class schedule for ACLS/CPR, PALS now available in TEDs

The Training Center’s 2013 American Heart Association class schedule for ACLS/CPR and PALS is now available in TEDS. Team members are encouraged to enroll in classes now through TEDS.

Wednesday, October 17, 2012

JCCH's Heaton named to state Board of Nursing

 MOUNTAIN CITY, Tenn. - Lisa Heaton, MSN, RN, assistant vice president and chief nursing officer for Johnson County Community Hospital in Mountain City, has been appointed for a two-year term to the state Board of Nursing by Tennessee Gov. Bill Haslam.

 She will represent Northeast Tennessee on the 11-member regulatory agency which sets standards for nursing practice, grants and renews licenses and sets minimum requirements and approval for nursing education curriculum throughout the state.

 Heaton, a JCCH team member for 20 years, also sits on the National Rural Health Association Congress and is a past president of the Tennessee Rural Health Association. “Being able to oversee the scope of practice for nursing in the state of Tennessee is an exciting challenge,” she said.


Tuesday, October 16, 2012

Francis Marion Manor gets new name; Montgomery selected as administrator

Now it's Francis Marion Manor Health & Rehabilitation

 MARION, Va. – Mark Montgomery has been named the new administrator of Francis Marion Manor Health & Rehabilitation in Marion, Va., as the facility also announces a name change. An entity of Smyth County Community Hospital, the nursing care facility was formerly known as Francis Marion Manor.

 Montgomery has served as a team member at SCCH for 23 years, most recently as assistant administrator and operations director, and has 30 years of experience in the health care industry. He holds a business degree from the University of Colorado and a master’s degree in hospital administration from the Medical College of Virginia.

 He is a licensed nursing home administrator and certified as a Fellow of the American College of Healthcare Executives.

 Montgomery is a member of the Marion Morning Rotary Club and the Marion First United Methodist Church. He and his wife, Brenda Conner, have two grown children, Kevin and Amy.


Tuesday, October 16, 2012

Organizational Development Annual Report posted for team members to check out

MSHA’s Organizational Development Annual Report is posted on the department SharePoint site on the MSHA intranet. Click here to view the documents.

The report reviews what OD does and what the department accomplished over the last fiscal year, including information on Leadership Academy, Patient-Centered Care, improvements to the on-boarding experience, MSHA’s Preceptor Class, the Nurse Intern II Program, the MSHA Training Center, TEDS and many other topics.

Click here to visit the Organizational Development site on the intranet.

Monday, October 15, 2012

If you were involved in Baldrige site visit, take this survey

 As you know, MSHA hosted a team of examiners for our first Baldrige site visit! It truly is an honor to have received the site visit and it is safe to say that many learning opportunities are available for us as we continue to strive for excellence.

 We understand that the Baldrige examiners spoke with over 1,200 team members! As we continue on this journey for excellence, we will receive formal feedback from the Baldrige Program later this year and we would like to get your feedback as well. Please click here to access a brief survey that will provide valuable feedback regarding preparation for the visit as well as the site visit itself. If you did not have any involvement in the site visit, no need to complete. However, if you participated in a formal session preparing for the visit, a scheduled session during the visit or if you were interviewed individually by an examiner, please provide us feedback on your experience.

 Your feedback is greatly appreciated and will be used as we continue to improve and progress on this journey.

Thank you,
Tamera A Parsons
VP, Quality & Patient Safety
Desk 423-302-3301; cell 423-794-7969

Monday, October 8, 2012

Say thanks to our security team members!

 Oct. 7-13 is Healthcare Security and Safety Week and Officer’s Day. This was created to highlight the important role each individual contributes to the success of patient care in the health care facility. Security represents the first and last contact most patients and their families have with the facility and often sets the tone for other interactions. An officer on patrol is alert for safety as well as security threats.

 Say thanks to our safety and security officers for the work they do!


Friday, October 5, 2012

Contaminated epidural injections not in use at MSHA facilities

 The Centers for Disease Control and Prevention (CDC) and the Food and Drug Administration (FDA) are investigating cases of complications (such as fungal meningitis and strokes) in patients who received certain epidural steroid injections. This problem is being attributed to contaminated medications supplied by a specific company, and that company has recalled the contaminated medication.

 MSHA did not purchase this medication from this company, so we have not administered the contaminated injections. It is important for our providers to watch for patients who could have received the injection elsewhere and who exhibit associated symptoms (fever, new or worsening headache, nausea, and new neurological deficit).

 For more information, read this CDC Advisory or contact the Infection Prevention Department at your facility.


Thursday, October 4, 2012

Message from IS about MSHA calendar issues with iPhone, iPad

 There have been several problems when managing MSHA calendars from a mobile device. The general recommendation and best practice from Microsoft is that mobile device (i.e. iPhone/iPad) users should not use their devices to manage their MSHA calendar (accept, decline or create meetings) from mobile devices. Please use either the Outlook client or Outlook Web App (https://mail.msha.com) to manage your calendar, again, that includes accepting, declining or creating meetings.

 Most common issue: One recipient declining an invitation which mistakenly cancels the meeting for everyone, “hijacking” the meeting out from under the original organizer.

 Another issue: E-mail not syncing correctly and not able to send or reply to messages from the phone.

 Ever since Apple released itsnew iOS 6 update, MSHA IS has been experiencing issues with calendaring on iPhone and iPad devices. This a known issue that Apple and Microsoft are aware of and we have attempted to resolve with every method recommended by both company’s support groups. There are many organizations (including at least one Fortune 500 company) experiencing these same issues and there are currently no solutions to this issue.

The MSHA IT department recommends caution with using the new iOS 6 update. We are also currently advising to restore to the previous version of iOS from iTunes, if you have that option. Otherwise, for iPhone 5 users we recommend not using your phone to manage your calendar.

Monday, October 1, 2012

Tri-Cities Heart Walk raises $93,000

 BLOUNTVILLE, Tenn. – The 2012 Tri-Cities Heart Walk fundraiser for the American Heart Association brought out about 350 walker and 30 teams to Northeast State Community College on Sept. 23, and raised about $93,000. 

 For a photo gallery from the Heart Walk, click here.

 Proceeds from one-mile walk will go toward research at East Tennessee State University to help prevent heart disease and stroke, and to do community and medical education.

 MSHA had more than 20 teams involved. The event goal is $120,000 and participants will keep raising money the rest of the year.

 For more information on the event or to donate to a local team, visit the Tri-Cities Heart Walk site.


Wednesday, September 26, 2012

NPAC offering special MSHA deal for 'Titanic the Musical' on Oct. 4

 GREENEVILLE, Tenn. “Titanic the Musical,” winner of five 1997 Tony Awards, including Best Musical, will be presented at the Niswonger Performing Arts Center on Thursday, Oct. 4, at 7:30 p.m., and this is a special performance for MSHA team members.

 Adult tickets, regularly $37.50, will be $28 for MSHA team members. Student prices to this event are $15.

 On the 100th anniversary of its tragic journey, Titanic recounts the dreams, hopes and aspirations of those aboard the fateful ship. The story of the launching, the collision with the iceberg and the sinking is played out against the background of the rigid class-distinctions of the Edwardian Age.

 To purchase tickets call the Box Office at 638-1679 and tell them you are an MSHA team member. NPAC is located at 212 Tusculum Blvd.

 SPECIAL NOTE: Prior to the musical, representatives from “Titanic the Attraction,” in Pigeon Forge, will be handing out Boarding Passes to everyone with tickets. At 7 p.m. they will present a short monologue about some of the people aboard the Titanic, so arrive early to enjoy this, and you can even have your pictures made at no cost.

Tuesday, September 25, 2012

Komen Race for the Cure is Oct. 21; join an MSHA team now!

 KINGSPORT – Mountain States Health Alliance needs team members to join an MSHA team for the seventh annual Susan G. Komen Tri-Cities Race for the Cure, coming up Sunday, Oct. 21, at Memorial Park at 3 p.m.

This is how you can help fight cancer. Participate in this 5K walk/run, and all funds go to breast cancer research, education, screening and treatment programs. Organizers are hoping the event brings in 6,000 people and $500,000.

 Participants can do the untimed 5K ($25 registration) or the timed 5K ($28), or join as a Survivor. There are also two kids’ events: 100-yard, untimed Dash for the Cure for kids ages 5-under; and the timed, one-mile Dash for the Cure, for kids ages 14-under.

 For more information, visit http://komentricities.org. Register and receive both a Komen Race for the Cure t-shirt and an MSHA team t-shirt. To join a team, look at the drop-down menu under “Komen Race for the Cure” and click on “Teams,” then look for MSHA.

Monday, September 24, 2012

Anyone interested in participating in MSHA 'Great Places to Work' video?

A message from Jamie Parsons:

 Sometimes it’s nice to have a little fun. Some of you in past have participated in the Great Places to Work Survey and we appreciate that. Last year some of the companies submitted a video in a competition at the Great Places to Work conference. While we did not have time last year to submit a video, we are going to GIVE IT A TRY this year!

 Some of you have already been helping HR shoot some video shots and you can preview that footage on the HR Intranet Home Page. In addition, to give you an example of what we are trying to achieve we have loaded a sample video from last year’s winner.

 If you or your department wants to participate in the video, please email Justin Guess at GuessJH@msha.com as he is our MSHA team member helping coordinate the filming. The sample video is done to the tune of “Footloose” and MSHA’s will be done to “Dancing on the Ceiling,” to give you some idea of what to expect.

 We hope you find some time to participate and are looking forward to what creative ways you can come up with to have some fun. We will be shooting various footage over the next several weeks and hope to have something out for everyone to enjoy at the end of October. If you have any other questions just let me know.

Jamie Parsons, VP for Human Resources, MSHA
ParsonsJE@msha.com, 423-431-6195


Thursday, September 20, 2012

Niswonger PAC offering special discounts for MSHA team members

GREENEVILLE, Tenn. -- Team members have told us they really enjoy the opportunities at the Barter Theater and have asked if there were other event opportunities with special discounts. We are happy to announce that the Niswonger Performing Arts Center (NPAC) is offering special discounts for Mountain States Health Alliance team members.

Enjoy five special nights of entertainment at discounted prices at NPAC:

 • Tuesday, Sept. 11 – Nitty Gritty Dirt Band: Adult tickets sell for $37.50 regularly but the MSHA TM price would be $28.
 • Thursday, Oct. 4 – “Titanic the Musical”: Adult tickets sell for $37.50 regularly but the MSHA TM price would be $28.
 • Saturday, Jan. 26, 2013 – Eddie Miles: Adult tickets sell for $27.50 regularly but the MSHA TM price would be $21.
 • Saturday, Feb. 2, 2013 – Dogs Gone Wild: Adult tickets sell for $22.50 regularly but the MSHA TM price would be $17.
 • Sunday, March 17 – The Hunts: Adult tickets sell for $22.50 regularly but the MSHA TM price would be $17.

 This offer is good for MSHA team members and their immediate families only. Obviously if you are purchasing a ticket for a student, it is only $10 or the price indicated, which is greatly discounted.

 If you would like to purchase a ticket prior to the performance, you may do so with a credit card by phone, calling NPAC at 423-638-1679, giving the Box Office your TM number. When tickets are picked up at Will Call, you must present your MSHA team member badge.


Wednesday, September 19, 2012

Drop-in sessions set to start for new Pulse intranet page

 You’ve read about it in The Mountain Star, and now it’s time to see it in person – it’s the new Pulse! The MSHA SharePoint team is coming to a facility near you to share the new intranet homepage, Pulse.

 Please join us when we come to your facility to take a test drive of the new homepage and ask your questions.

Saturday, September 15, 2012

HR adding new PTO/MML accrual feature to intranet site

 Team members will soon be able to log into the HR & Payroll Service Center on the MSHA intranet and not only view the available balance for their Personal and Sick banks (MML/DL) but also view time accrued and used each pay period.

 HR will roll out this new feature on Sept. 17. It can be accessed by logging into the HR Payroll and Service Center and clicking on the Pay tab on the Home Menu, then selecting Leave Balances and then Personal or Sick Leave Details.

 This new feature is a result of team member requests made during HR leadership rounding and through focus groups at our facilities.

Friday, September 14, 2012

Meaningful Use email set up to take questions

 ADOPT “IT” has created a Meaningful Use Q&A inbox – MeaningfulUseQA@msha.com – for all team members to use if they have questions or concerns about Meaningful Use.

Wednesday, September 12, 2012

Need IS help? Just dial 6290 from any facility

 In an effort to make access to IS assistance as convenient as possible, Information Systems has enabled four-digit dialing for the MSHA Service Desk. Simply dial 6290 from any facility to directly connect. This should simplify the process for placing a call to the IT Service Desk.

 It is very important for the IT department to be made aware of all technical issues that occur in all MSHA facilities. This awareness will help identify trends that are occurring and allow IS to investigate the issues team members are encountering, focusing on the most common issues to allow for better service efficiency.

 As a reminder, per MSHA policy (ADM-800-010, attached) all IS requests/issues from all facilities are routed through the MSHA Service Desk at 423-431-6290 or online via the IS Customer Service Center (also available under Tools and Resources on the MSHA intranet).

 In following the above process, the following actions should be observed:
 • All IT issues and concerns should be initiated through the Service Desk rather than with local IS staff.
 • A trouble ticket or work order is needed to request IS assistance.
 • If an IS team member needs to be paged, this is handled by the Service Desk rather than directly to the team member or through the facility operator.

 Use of this process will ensure:
 • Improved call tracking and reporting to improve customer support
 • User will be able to get update of ticket status through online status inquiry or by calling the Service Desk .
 • Proper onsite staffing per facility is determined based on number of documented tickets.
 • Resources will be appropriately prioritized to meet the most critical needs first, and in the most cost-effective manner.


Saturday, September 8, 2012

Children's Hospital Softball Classic: T-shirts on sale, brackets set

 JOHNSON CITY, Tenn. – The eighth annual Children’s Hospital Softball Tournament is coming up Oct. 11-13 at Winged Deer Park. This year, T-shirts for the tournament will be offered for $10 each. These are different from the team jerseys being worn by teams during their games.

 All proceeds from the sales will be donated to Niswonger Children’s Hospital.

  For more on the Softball Classic, including a tournament bracket, click here.

 Email or contact event organizers Chase Wilson or Jason Williams if you are interested in pre-ordering a t-shirt. Pre-orders will be taken until Thursday, Oct. 4. Supplies are limited and are on a first-come, first-served basis.

 T-shirt color options are Dark Heather Gray, Royal Blue or Kelly Green. The front says: “8th Annual Children’s Hospital Softball Classic, Date, Niswonger Children’s Hospital Logo.” The back will have logos of the sponsors. Only adult sizes are available.

 For more information, contact Chase at 423-302-3367 or WilsonCA@msha.com, or Jason at 423-302-3364 or WilliamsJD@msha.com.


Tuesday, September 4, 2012

Haddadin joins Mountain States Medical Group Cardiology

 JOHNSON CITY, Tenn. – Mountain States Medical Group Cardiology announced this week that Dr. Tariq Haddadin has joined the practice’s Johnson City office.

Dr. Tariq Haddadin Haddadin received his medical degree from the University of Jordan. He completed his residency in internal medicine at Saint Michael’s Medical Center, and his fellowship in interventional cardiology at Seton Hall University.

 He is assistant professor of internal medicine in the Division of Cardiology at Quillen College of Medicine. He also serves as medical director of the cardiac catheterization laboratory at Johnson City Medical Center and as chief of interventional cardiology at the Veterans Affairs Medical Center, Mountain Home.

 Haddadin is a fellow of the American College of Cardiology and the Society for Cardiovascular Angiography and Interventions.
Mountain States Medical Group Cardiology in Johnson City is located at 3 Professional Park Drive, Suite 31. For more information, call 423-979-6000.


Tuesday, September 4, 2012

Reminder to all: Observe proper dress code for team member update sessions

 As everyone is no doubt aware, the team member update sessions are mandatory for all MSHA team members. All team members will be paid to attend this meeting.

 All team members are required to abide by MSHA Dress Code as addressed in policy HR-200-023. Any team member not in compliance with MSHA dress code will be asked to leave the meeting and reschedule in another available session. No exceptions will be made.

 Please visit this link to review policy HR-200-023.

 Should you have questions or concerns, contact your supervisor or your facility Human Resources department. Thank you in advance for your attention to this matter.

Monday, September 3, 2012

Tamera Parsons appointed to TNCPE Panel of Judges

 NASHVILLE, Tenn. — Tamera Parsons, vice president of Quality and Patient Safety for MSHA, was among three people recently appointed to the Tennessee Center for Performance Excellence (TNCPE) Panel of Judges.

 Every year, the Panel of Judges plays an integral role in the TNCPE Award Program, which recognizes local, regional and statewide organizations that demonstrate excellence in business operations and results. The other two selections were David Jones, vice president and co-founder of Edamar, Inc., and a former MSHA team member; and Dr. Lyle Ailshie, director of Kingsport City Schools.

 As judges, Ailshie, Jones and Parsons are responsible for validating the integrity of the TNCPE award process and determining recognition levels for each award applicant. The Panel of Judges is composed of experts selected from all industry sectors including business, manufacturing, education, health care, government and nonprofit.

 All judges have been Baldrige National Quality Award examiners or have served on the TNCPE Board of Examiners. Jones and Parsons are currently serving as Alumni Examiners for the national Baldrige Program.

Saturday, September 1, 2012

CrestPoint Health to begin offering Medicare Advantage Plans

 Beginning Oct. 1, MSHA affiliate CrestPoint Health will offer Medicare Advantage Plans to Medicare beneficiaries in Northeast Tennessee.

 Initially, Medicare-eligible citizens in Carter, Greene, Hancock, Hawkins, Johnson, Sullivan, Unicoi, and Washington counties will be able to enroll. CrestPoint Health works in partnership with member and other health care sponsors to manage health care costs, improve clinical quality and outcomes, and create a culture of health that motivates individuals to participate in improving their personal health and wellness.

 CrestPoint Health will be the region’s only locally owned, “homegrown” Medicare Advantage plan, and as part of their affiliation with MSHA, they will be the region’s only health plan owned by local providers and led by local physicians.

 Medicare Advantage plans are health plan options that are part of the Medicare Program. They pay instead of original Medicare and cover hospital, outpatient, physician and prescription benefits as part of one plan.

 CrestPoint Health will offer two different Medicare Advantage Preferred Provider Organization (PPO) plans titled “Body” and “Mind.” PPO plans are health plans that have contracts with a network of "preferred providers” from which members can choose. Members do not need to select a Primary Care Provider, and do not need referrals to see other providers in the network.

 This endeavor requires multiple mediums of marketing and sales. Residents of Northeast Tennessee will begin seeing television commercials, print advertisements, direct mail pieces, a comprehensive website and invitations to community meetings prior to the annual enrollment period of Oct. 15-Dec.7.


Friday, August 31, 2012

IS Custmer Service Center adds features to site

Customers of Information Systems:

 A few enhancements have been made to the IS Customer Service Center that you may find helpful:

 • Addition of “Communities of Interest” forums for sharing information between users of various applications. Please feel free to post a question related to use of a product, and also look through the questions to see if you have knowledge to share that can benefit others. For example, you may wonder how to create a certain type of custom bar chart in Excel, or how to apply rules for organizing emails in Outlook. Among the 9,000-plus team members in MSHA, it is quite possible someone knows the answer.

 • A “Status Inquiry” function has been added so you can enter your ticket or work order number and see the current status of your request.

 Plus there are other helpful announcements, information and forms on this site. Please visit often. You can get to the IS Customer Service Center via the MSHA Intranet under Tools and Resources, or just bookmark the link for future reference.

Let us know of other ways we can be of service.

(William) Lewis Cox
IS Service Center Manager
423-302-6127, CoxWL@msha.com


Friday, August 24, 2012

Time to register for upcoming mandatory Team Member Updates

 The annual Team Member Updates are being held at facilities across MSHA beginning Aug. 23 and lasting through Sept. 28, presented by senior leadership. Attendance to one of these sessions is mandatory and registration through TEDS is required. Remember to bring your name badge to the session.

 The program will include information about the strategic direction of Mountain States Health Alliance. There will be an opportunity for questions and answers. The presentation for each facility will also have a focus on that particular facility.

 If you have any questions, contact your HR representative. A schedule of update dates, times and places has been sent out to team members via email and is also available on The Mountain Star on each facility page.


Wednesday, August 22, 2012

Important reminder about updating benefits

1. July 1 marked the beginning of a new plan year for our insurance plans. When the plan year starts over, deductibles and out of pocket limits start over. It is also a time to resubmit your “Coordination of Benefits Information” to CrestPoint Health. Many of you provided this information several months ago but CrestPoint Health does require it at the start of each plan year. You can go online to the HR & Payroll Service Center. Click on Benefits, then Update COB Information. This is very simple and only takes a minute to complete. As of July 1, if a claim comes through the system and there is not updated “COB” information on file, a letter will be generated prior to the claim being paid.

2. Effective July 1, team members and their dependents receive a lower out-of-pocket cost if they fill prescriptions at an MSHA-owned pharmacy. If there is not an MSHA pharmacy near where you work or live, you can take advantage of the delivery service. Call 423-232-9857 to arrange for transfer, reorder or delivery of prescriptions. Remember, these are lower co-pays and co-insurances offered to you but you do NOT have to change pharmacies if you do not want to.

3. Visits to First Assist Urgent Cares are paid just like visits to a Primary Care Physician. If you have the Gold plan, your visit applies to deductible and then you would pay 15 percent. If you have the Silver plan, you would pay a $20 co-pay.

If you have any questions about your benefits, please call the Benefits Hotline at 423-431-BENS (2367) or email Benefits@msha.com.

Wednesday, August 22, 2012

Tipton, Rhodes receive infection prevention certification

A message from Rebecca Bartles, MSHA corporate director of infection prevention:

 Shannon Tipton, JCMC, and Tracey Rhodes recently earned certification as Infection Prevention Practitioners by the Certification Board of Infection Control and Epidemiology. This is a great achievement, as the application and examination process for this certification spans a minimum of two years. In addition, CBIC certification is applauded by The Joint Commission and recommended by the Association for Professionals in Infection Control. This brings our total of certified IPP’s within MSHA to six.

Friday, August 17, 2012

Lundquist joins Integrated Health Solutions Network

  JOHNSON CITY, Tenn. – Integrated Solutions Health Network (ISHN) has appointed Dr. Tom Lundquist as chief clinical integration officer (CCIO) for ISHN and president/CEO of AnewCare Collaborative.

 ISHN formed the CrestPoint Health insurance company and AnewCare Collaborative, the region’s first community-based accountable care organization, in 2012. The company decided that it required a CCIO who is gifted at managing integration initiatives while fostering healthy relationships between patients, physicians, hospitals, health care providers, payors and the people of the community it serves.

 Lundquist has spent more than 14 years leading frontline health care operations, integrated health care delivery systems, large hospital networks, managed care networks and staff model HMOs. He previously served as vice president of Performance Measurement and Improvement at BlueCross BlueShield of Tennessee (BCBST), where he spearheaded several important integration and standardization initiatives, such as BCBST’s Center for Health System Innovation.

 Lundquist received his medical degree at The Johns Hopkins University School of Medicine and his master’s at Carnegie Mellon University’s Heinz School of Public Policy & Management. He is a fellow of the American College of Physician Executives, a certified physician executive by The Certifying Commission in Medical Management and a fellow of the American Academy of Pediatrics.

 He is a board member of the Health Information Partnership for Tennessee, and serves on the Tennessee Initiative for Perinatal Quality Care and the Tennessee Center for Patient Safety Advisory Boards. He serves as adjunct faculty at Carnegie Mellon, where he teaches classes on Health Care Quality & Executive Leadership.

Tuesday, August 14, 2012

Ruby Gettinger to share her weight-loss journey during event in Greeneville

 GREENEVILLE, Tenn. – The Greene County Health Council is presenting an event Sept. 26-28 featuring Ruby Gettinger, who has gained national attention for her battle to lose weight. She has gone from 718 pounds to 318 and continues her journey.

 She will speak at Crescent Auditorium (615 W. Main St., Greeneville) in a free program on Wednesday, Sept. 26, from 7-8:30 p.m. and will share with us her goals, struggles, lifestyle changes, exercise tips and more. Gettinger has shared her journey on numerous television programs, including “Oprah,” “Rachael Ray,” “Regis & Kelly,” “Today,” “Dr. Phil,” “Dr. Oz” and “Bonnie Hunt.”

 Gettinger will also participate in “Real Time with Ruby” on Sept. 27-28 at the Greene County YMCA, 404 Y Street, from 6:30-9 p.m., when people can join her for a workout involving strength training, cardio, dance and aerobics. Cost is $50 per person (minimum 12 years of age). Each participant will also receive a certificate for a free 30-minute session with a personal trainer at the Greene County YMCA.

 CrestPoint Health is a sponsor of this event.

 For more information, contact Ashley Head, MS, RD, LDN, at AshleyHead@LMHCare.org or 423-787-5087.

Sunday, August 12, 2012

Children's Hospital Softball Tournament coming up in October

The eighth annual Children's Hospital Softball Co-Ed Tournament is set for Oct. 11-13 at Winged Deer Park, Johnson City, Tenn.

 The tournament is held every October. Teams made up of MSHA employees participate in a fun, three-day softball tournament designed to raise funds for Niswonger Children's Hospital.

 Like last year, we will start the games after work on Thursday and Friday with the final teams fighting it out on Saturday morning. Team photos will be taken Thursday night (A small donation gets you a print of your team). Friday night, enjoy inflatables for the kids and the Home Run Derby.

 There is no entry fee. We will be accepting monetary donations to help pay our expenses, but also to help raise money for the Children’s Hospital.

 Please email or contact Chase Wilson or Jason Williams if you are interested in getting a team together to participate in the tournament, or if you are an individual looking for a team, by Friday, Sept. 21. They will give you a roster to fill out and a copy of the rules. We have to get t-shirts ordered by the end of September to get them back in time for the tournament. 

Chase A. Wilson, MBA
Mountain States Health Alliance
Corporate Finance | Financial Analyst
423-302-3367, wilsonca@msha.com


Friday, August 10, 2012

Trauma Conference coming up Aug. 30 in JC

 JOHNSON CITY, Tenn. – The fourth annual Trauma Conference, sponsored by MSHA and JCMC, is coming up Aug. 30 from 7:30 a.m.-5 p.m. at The Millennium Centre.

 The event is for anyone involved in treating trauma – emergency personnel, physicians, nurses, rehab specialists and others. The purpose is to bring together all the different people involved with trauma patients so there can be an exchange of specialties, knowledge and ideas.

 The conference will look at many aspects of trauma, with a focus on dealing with trauma in a rural area. The guest speaker is Dr. Warren C. Dorlac, associate professor of surgery and director of CSTARS (Center for the Sustainment of Trauma & Readiness Skills) at University of Cincinnati Medical Center. His presentation is “Lessons from Iraq & Afghanistan: Implications for Americans – Rural Trauma.”

 There will be several survivor stories from recent trauma patients at different stages of their recovery. Exhibitors will also be on hand, include emergency and rescue units from Washington, Carter and Greene counties, Wings Air Rescue, Sugar Mountain Ski Patrol, the Johnson City Fire Department and representatives from our region’s horseback riding and cycling clubs, as well as several others.

 The cost is $50 for fire/EMS/students/residents, $75 for MSHA team members and network hospitals, $150 for physicians and $125 for those outside MSHA.

 For more information, visit www.msha.com/trauma4.

Thursday, August 2, 2012

Lync IM, Presence info available in Outlook Web App

 Lync Instant Messaging and Presence Information is now available in Outlook Web App (OWA).

 If you access your MSHA email through https://mail.msha.com, you are using Outlook Web App. You can now use OWA to send Instant Messages to team members and view their availability or Presence Information.
For instructions on how to use the new features, visit the Information Systems Lync support page.

Tuesday, July 24, 2012

Wellness Center offering 15 percent off massages in August

 The Wellness Center will be offering 15 percent off on massages in August.

 Massages have many benefits, including relaxation, stress relief, recovery of sore or injured muscles, better blood flow and better flexibility.

 The Wellness Center has three Licensed Massage Therapists: Ginger Oaks, Janet Rice and Michelle Bacon. They are trained in Swedish massage as well as a variety of other massage modalities.

 Cost for massages for Wellness Center members is $35 for half an hour, $50 for an hour and $65 for 90 minutes. Non-Wellness members add $5 to each massage.

 Call 423-432-6668 to schedule an appointment.

Friday, July 20, 2012

MSHA ties are on clearance for $15 apiece

There’s a clearance sale for two styles of MSHA ties, priced at $15 apiece. Anyone interested in pre-ordering either blue or gold ties should contact Shane O’Hare, corporate director of marketing for MSHA, at OhareSC@msha.com with their quantity and style choices.


Thursday, July 19, 2012

Public Health and You Conference set for Aug. 17

 JOHNSON CITY, Tenn. – The second annual Public Health and You Conference is set for Aug. 17 in The Millennium Centre. Registration is free and MSHA team members can receive CME and CNE credit for participating.

 The event is sponsored by Tennessee LIFEPATH, Tennessee’s Public Health Training Center. LIFEPATH provides academic and nonacademic training opportunities for the public health workforce across Tennessee and Southwest Virginia. It is a home for the collaborative partnerships between Tennessee’s academic public health training providers and Tennessee‘s public health workforce, and provides comprehensive competency-based training for that workforce.

 The conference will last from 8:30 a.m. to 4:30 p.m. Preregistration is strongly encouraged. To do so, click here. For more information, call 423-439-4421 or email Paula Masters at mastersP@etsu.edu.

Thursday, July 19, 2012

EAP number has changed

 The MSHA Employee Assistance phone number has changed from the old 722 number to 423-302-3480.


Thursday, July 19, 2012

MS Volunteer Hospice to offer training classes Aug. 15

 JOHNSON CITY, Tenn. – Mountain States Hospice Volunteer Training will be offered Aug. 15 from 8 a.m.-5 p.m. at 101 Med Tech Parkway, Suite 100.

 RSVP by Aug. 1 to Lena Onks, volunteer coordinator, at onksla@msha.com or by calling 423-431-7608.

Sunday, July 15, 2012

Earth Fare in JC offering meal deal to MSHA team members

 JOHNSON CITY, Tenn. - Every third Thursday, a special $5 Friends and Family Night meal deal will be offered to MSHA team members that will allow up to six free kids' meals for children who are present. Earth Fare will donate $1 from each $5 meal purchase to the Mountain States Foundation.

 The next special MSHA meal night is Thursday, July 19, from 4-8 p.m. The meal includes a slice of artisan pizza with a house salad. Remember to bring your ID bad to show you are an MSHA team member.


Tuesday, July 10, 2012

Pet Therapy classes to start July 31

 JOHNSON CITY, Tenn. – MSHA in partnership with PetSmart will provide Pet Therapy training classes starting July 31 at 6 p.m. Classes will meet weekly for six weeks at PetSmart in Johnson City.

 These classes will focus on the skills needed to safely visit in hospitals and nursing homes with your dog. Therapy Dogs International Certification is also required by MSHA to volunteer as a pet therapy team and testing will be available. Dogs must be one year old to test, and a current vaccination record is required. The class fee is $109 and registration is required to attend.

 For more information, contact J. Van Cooper at 423-431-6681 or cooperjv@msha.com, or Fran Hutchins at 423-282-5568.

Wednesday, July 4, 2012

If you're age 50 or over, think about scheduling a Retiree Relationship meeting

 MSHA has a Retiree Relationship Program. If you are age 50 or over and have not had a Retiree Relationship meeting, you are encouraged to schedule one.

 These meetings will provide:

• Information important to your retirement planning, whether you plan to retire in the near or distant future.
• A comprehensive packet containing information on all of your benefits and retirement plans.
• A one-on-one meeting to review your benefit selections and retirement account balances to explain the impact of each at retirement.

 For more information or to schedule a meeting, call the Benefits Hotline at 423-431-BENS (2367).

Tuesday, July 3, 2012

Video contest a chance for JC hospitals to show what the MSHA Difference is all about

 What is the MSHA Difference? Don’t tell us – show us on video.

 Human Resources is sponsoring a contest to find a video created by a team member or group of team members that best exemplifies the MSHA Difference. The content of the video is up to you – a skit, a reenactment, funny clips, a quick blurb. Be creative and show everyone what the MSHA Difference is all about.

 After the videos have been submitted and judged, a winner will be selected to receive a prize valued at $100.

 Deadline to submit video clips is Friday, July 20. If you are interested in participating, contact Brooke Graham at GrahamBG or Rachel Hurley at HurleyMR for more details.


Monday, July 2, 2012

MSHA Gift Shoppes offering new STAR Rewards Program

 The Gift Shoppes of the MSHA Auxiliary are offering a new loyalty program for valued customers, called the STAR Rewards Program. Visit the Gift Shoppes at JCMC, Niswonger Children’s Hospital, FWCH, SSH, IPMC or SCCH to participate.

 Pick up a STAR Rewards card with your next Gift Shoppe purchase and receive 1 stamp for each $10 purchase per transaction. When your STAR Rewards card is full, bring it in to receive 20 percent off any one gift item.

 The Star rewards card fits right in your badge holder. Profits from this program benefit MSHA patients and their families.

 See Rewards card for official rules.


Saturday, June 30, 2012

Team members can use payroll deduction for HeartCoach screening

 Team members can now pay for a health screening on the HeartCoach through a payroll deduction. In addition, HSA funds may be used for the HeartCoach. Call 1-800-888-5551 to schedule an appointment. The discounted cost for team members is $110 for a full screening (valued at more than $1,000), payable by cash, check, credit or debit card or via payroll deduction.

 The screening now includes cholesterol, glucose and body measurements as well as cardiovascular screening: echocardiogram, carotid artery scan, aorta scan, and ankle brachial index measurements.

 For more information, screening dates or to make an appointment, call 800-888-5551. Visit the HeartCoach site on the Web to see more info, a full schedule and a video.


19 – Kingsport Town Center (formerly Fort Henry Mall), Kinsport, Tenn.

 25 – Walmart, Unicoi, Tenn.

 26 – Indian Path Medical Center, Kingsport, Tenn.

 27 –  Walmart, Lebanon, Va.


 1 – Smyth County (Va.) Community Hospital

 3 – Wetlands Water Park, Jonesborough, Tenn.

 4 – Wal-Mart, Elizabethton, Tenn.

 7 – Beech Mountain, N.C., town hall

 8 – Wal-Mart, Fort Henry Drive, Kingsport, Tenn.

16 – Wal-Mart, Stone Drive, Kingsport, Tenn.

 17 – First Assist Urgent Care, Abingdon, Va.

 20 – First Assist Urgent Care, Jonesborough, Tenn.

 21 – Beech Mountain, N.C., Beech Haven Drive

 22 – First Assist Urgent Care, Kingsport, Tenn.


Thursday, June 28, 2012

MSHA Lync go-live set for July 4-6

 MSHA Information Systems will be installing the Microsoft Lync instant messaging client to all MSHA-managed PCs and laptops July 4-6.

 The Lync client installation will be performed in stages so you may not have the application available immediately. Once the client is installed, you can verify it by clicking “Start,” then “All Programs,” and then the “Microsoft Lync Program Group.” Please reboot your PC if Lync will not launch once you click the icons. This restart will allow Lync to complete the installation. Lync should then start automatically when you log back in to your PC.

 If you still do not have the application available to you on Monday, July 9, contact the IS Help Desk at 423-431-6290 or go to the ITR Help Request Form and open a ticket to have it installed.

 If you have any questions about how to use Lync, visit the Information Systems Lync support page.

 Also, you can register in TEDS for Lync classes that will be held in June and July.

Thursday, June 21, 2012

New HR Daily Blog created to get team member feedback

 Human Resources has created another way to have frank two-way communication with team members. We now have a new HR Daily Blog that you can access on the HR intranet site, located here. The link to the blog is in the upper right-hand corner of the page. You can check out this blog for updates on information and respond back to the posts.

 Jamie Parsons, vice-president for HR, is handling the blog. This is just another way for HR to get feedback from our team members, in addition to the new TMAG meetings, focus groups meetings, luncheons with the VP of HR, department meetings and other methods.

Tuesday, June 12, 2012

IS collecting final Gateway computers

 For several months now, the MSHA Information Systems Department has been replacing older Gateway computers with new HP computers. So far, IS has identified more than 4,700 computer systems to replace, including laptops, tablets and desktops.

 We have replaced more than 4,500 of these devices, but we are aware of a few devices still out there and are finalizing our deployment calendar.

 If anyone is aware of a Gateway PC that has not been replaced, click here. The deadline to get all computers assessed for deployment is June 30.

Thank you very much for your help!
MSHA Information Systems

Friday, June 8, 2012

Clem Wilkes named to THA board of directors

 JOHNSON CITY, Tenn. – Clem Wilkes, Jr., treasurer of the Mountain States Health Alliance board of directors, has been elected to the board of directors for the Tennessee Hospital Association (THA). Wilkes will serve a two-year term as one of two hospital governance representatives on the THA board.

 Wilkes is the co-manager of Citizens Investment Services, Inc., based in Johnson City. He has served on the MSHA board of directors since the health system’s inception in 1998. Through the THA Trustee Council, Wilkes has helped to develop an education and certification process for hospital board members designed to ensure that individuals in those roles carry the necessary knowledge and expertise to make their hospital successful. Under Wilkes’s leadership, the MSHA board of directors became the first organization in THA to complete the certification process.

 Wilkes is also active in other areas of the community, serving as a member of the Johnson City Lions Club since 1981. He is also on the board of directors for the Ties for the Blind Foundation, the Johnson City Parks & Recreation advisory board and the East Tennessee State University Foundation. He is a valued leader at St. John’s Episcopal Church and was honored with Milligan College’s Leaders in Christian Service Award in 2004.

 The Tennessee Hospital Association, founded in 1938, serves as an advocate for hospitals, health systems, home health agencies and other healthcare organizations and the patients they serve.

Wednesday, June 6, 2012

NCH ranked in top 10 percent of U.S. inpatient rehab facilities

 NORTON, Va. – The Norton Community Hospital Inpatient Rehabilitation Unit ranked in the top 10 percent of more than 800 inpatient rehabilitation facilities (IRFs) that qualified to be ranked in the IRF database of the Uniform Data System for Medical Rehabilitation (UDSmr) in 2011.

 “Norton Community Hospital’s Inpatient Rehab Unit has worked hard to provide excellent rehabilitation care for our community and maintain this ranking for the sixth year in a row,” said Mark Leonard, CEO of NCH. “We are proud of this award and this department’s continued commitment to being among the best in their field of service.”

 The rankings were determined by using UDSmr’s program evaluation model (PEM), a tool that provides facilities with a composite performance score and percentile ranking drawn from nearly three-quarters of all IRFs in the country. The goal of the PEM Report Card is to recognize high-performing facilities for their delivery of quality patient care that is effective, efficient, timely and patient-centered.

 “I am extremely proud of our team members in the Inpatient Rehabilitation Department for receiving this recognition for the sixth year in a row,” said Dr. Matthew Cusano, medical director of Rehab Services at NCH. “Our team members work hard to provide the best quality health care possible. It is nice to be recognized on a national level for what we do.”

Thursday, May 24, 2012

Rogers named MSHA vice president of strategic planning

 JOHNSON CITY, Tenn. – Allison Rogers was recently named MSHA’s vice president of strategic planning, a position she has held in an interim role since February 2012, when Tony Benton moved from that position to become CEO of Franklin Woods Community Hospital. 

 Previously, Rogers served as MSHA’s corporate director of strategic planning for four years. Before that, she was in the role of planning manager for four years. 

 Rogers came to MSHA from Atlanta, Ga., where she worked as a health care consultant and a hospital planning analyst. She earned a bachelor of business administration degree at the College of William & Mary and a master’s in health care administration from the Medical College of Virginia.

 “During the last few months, Allison has demonstrated that she can lead this important function for MSHA,” said Dennis Vonderfecht, president and CEO of MSHA. “I am pleased that we have been able to develop and promote two internal leaders within our organization for two key roles — CEO of Franklin Woods and VP of strategic planning.”

Thursday, May 24, 2012

Balcells joins MSMG Cardiology in JC

 JOHNSON CITY, Tenn. – Dr. Eduardo Balcells, cardiologist, recently joined the Johnson City office of Mountain States Medical Group Cardiology.

 Balcells received his medical degree from the University of Virginia, Charlottesville. He completed an internship and residency at the University of Alabama, Birmingham, and returned to the University of Virginia to complete his cardiology and interventional fellowships.

 Balcells is board-certified by the American Board of Internal Medicine, the American College of Cardiology and the American Board of Vascular Medicine. He is also board-certified in interventional cardiology, nuclear cardiology, echocardiography, carotid interventions and vascular ultrasound. He is a fellow of the American College of Cardiology and the Society of Cardiac Angiography & Interventions.

 He and his wife, Cristy, have three children.

Thursday, May 10, 2012

In case you hadn't heard, the piggy's name is Starr

The little piggy mascot who spearheaded the recent Team Member Campaign was a big hit, and 657 team members submitted name suggestions for it. The winning name of “Starr” was submitted by both Martha Brown, administrative secretary for MCC scheduling, and Laura Whitaker, nurse intern at JCMC. They each wona $50 Wal-Mart gift card.

Monday, April 23, 2012

IS makes changes to its service desk call options

 The IS Service Desk has upgraded our phone system with additional options to help team members get to the right IS person more quickly.

 There are five options to choose from:

  1. Go-Live Support (directs call to the appropriate facility Command Center - only active during implementation of new systems such as POE)
  2. Blue Ridge Support (same as today – only select for Blue Ridge hardware or software issues)
  3. Desktop Device and General Technology Support (PC hardware and software, network and servers, printers, telephone, account/user ID issues, internet access, intranet apps, reports, interfaces, etc.)
  4. Clinical Application Support (Soarian, Ancillary, Pharmacy)
  5. Business Application Support (General Financials, Revenue Cycle, HR, KRONOS, TEDS, etc.)

 By selecting the correct option, you are more likely to reach someone who is more familiar with the technology with which you need assistance.

  Please don’t select an option, then hang up and dial back on another option in hopes of getting answered more quickly. If someone is not available in the option you have selected, it immediately goes to the “Overflow” queue which routes the call to any available Service Desk Analyst so that you aren’t delayed.

 If you are having to wait, then it does not mean that only the analysts servicing the option you selected are busy, but that everyone is busy on the phones.

Saturday, March 31, 2012

Foundation goes Broadway for NsCH fundraiser

GREENEVILLE, Tenn. -- The Mountain States Foundation held the “(One) Singular Sensational Evening” at the Niswonger Performing Arts Center on March 17, and the evening of music and dancing by both professional Broadway performers and local youth talent was a big smash – to the tune of more than $30,000 benefiting Niswonger Children’s Hospital.

 “It was a great evening,” said Cookie McKinney, MSHA manager of children’s initiatives. “We wanted to bring a touch of Broadway to Greeneville. These Broadway performers have big hearts and a love of children, and they’re great to come and help us.”

 Broadway performers were Denise DiRenzo, David Elder, Gary Mauer and Cary Miller, who’ve played lead or significant roles in a long list of award-winning productions, including “Cats,” “Guys and Dolls,” “Phantom of the Opera,” “White Christmas” and “Seussical.”

 The Foundation held a series of auditions earlier this year to recruit young performers from across the 29-county region served by Niswonger Children’s Hospital. Five featured performers and 11 ensemble cast members were chosen to perform at the event, and Virginia Pillion was selected the youth talent winner, with “the New York five” serving as judges for the final round.

Wednesday, February 22, 2012

Benton named CEO at Franklin Woods

 JOHNSON CITY, Tenn. – Mountain States Health Alliance recently announced that Tony Benton, previously vice president of Strategic Planning, has been named CEO of Franklin Woods Community Hospital. He began his new role Feb. 13.

 As part of his role as CEO of FWCH, Benton will maintain oversight of the Facilities and Construction Management teams, the Grants and Awards department, and development of MSHA’s Accountable Care Organization.

Tuesday, February 21, 2012

Nicely named VP/CEO for Washington County hospitals

 JOHNSON CITY, Tenn. - David Nicely recently accepted the position of vice president/CEO for the Washington County (Tenn.) hospitals of Mountain States Health Alliance.

 Nicely joined MSHA in 2008 as CEO of North Side Hospital and Johnson City Specialty Hospital. When Franklin Woods Community Hospital opened in 2010, Nicely oversaw the transition of services from North Side and Specialty to FWCH. He is now responsible for Johnson City Medical Center and FWCH.

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